Thank you for choosing Berglyn, where your satisfaction is our priority. We are committed to providing you with an exceptional online shopping experience. If, for any reason, you are not completely satisfied with your purchase, we are here to assist you.
Returns
You can initiate a return within 7 days from the date of your purchase. To be eligible for a return, your item must be unused and in the same condition as you received it, and it must be in the original packaging.
Refunds
Once your return is received and inspected, we will notify you about the status of your refund. If approved, the refund will be processed to your original method of payment, excluding any initial shipping charges. (If it is a manufacturing defect, Berglyn will bear the charges.)
Exchanges
If you wish to exchange your item for a different size, color, or style, please contact our customer support team within 7 days of receiving your order. Our team will guide you through the exchange process. Contacts: 0114503333 / 0774503325
Non-Returnable Items
Please note that certain items are non-returnable and non-refundable, including:
Gift cards
Personalized or custom-made items
Damaged or Defective Items
If your item arrives damaged or defective, kindly contact us immediately. We will arrange for a replacement or issue a refund, based on your preference and product availability.
(In the meantime, we take pride in the exceptional performance of our Quality Control team, achieving an outstanding 99.9% quality standard.)
Return Shipping
You are responsible for the return shipping costs unless the return is due to our error, such as receiving the wrong item or a defective product. In such cases, we will provide you with a prepaid shipping label for your convenience.
Processing Time
Refunds and exchanges will be processed within 7 business days after receiving your returned item. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.
Contact Us
For any questions or concerns about our refund policy, please reach out to our dedicated customer support team. We are here to assist you and ensure your shopping experience with Berglyn is enjoyable and stress-free. Your satisfaction is our utmost priority.
Need help?
Contact us at sales@berglyn.com for questions related to refunds and returns.
